ISOC-DC - Sizing Up The Digital Economy

ISOC-DC - Sizing Up The Digital Economy

ISOC-DC - Sizing Up The Digital Economy

ISOC-DC - Sizing Up the Digital Economy - Oct 6 2014 (83 mins) SPEAKERS: • James, Stamps, International Trade Economist, U.S. International Trade Commission • Michael Mandel, Chief Economic Strategist, Progressive Policy Institute; • Jacquelynn Ruff, Vice President International, Verizon • Linda Kinney, Senior Vice President, Motion Picture Association of America • Usman Ahmed, Policy Counsel, eBay. MODERATOR: Susan Aaronson, Research Professor of International Affairs, George Washington University

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The Power of Live Chat for Online Customer Service

In this modern age of quick, convenient, on-the-go communication, customer service is constantly adapting to new consumer needs. With the steady rise in smartphone use and growing sophistication of omnichannel business practices, live chat is proving to be a winning channel in the domain of customer service. Also known as webchat, live chat may be implemented as text, audio, or...
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