ISOC-DC - Sizing Up The Digital Economy

ISOC-DC - Sizing Up The Digital Economy

ISOC-DC - Sizing Up The Digital Economy

ISOC-DC - Sizing Up the Digital Economy - Oct 6 2014 (83 mins) SPEAKERS: • James, Stamps, International Trade Economist, U.S. International Trade Commission • Michael Mandel, Chief Economic Strategist, Progressive Policy Institute; • Jacquelynn Ruff, Vice President International, Verizon • Linda Kinney, Senior Vice President, Motion Picture Association of America • Usman Ahmed, Policy Counsel, eBay. MODERATOR: Susan Aaronson, Research Professor of International Affairs, George Washington University

By Vocalcom

Contact Center Research Overwhelmingly Points to the Need for Outperformers

It doesn’t take a rocket scientist to understand that agent performance within the contact center should be top of mind. Now, results from a recent Knowlagent survey confirm what contact center managers have been screaming for years: “We want outperformers!” In fact, an overwhelming 96 percent of contact center executives said that improving the performance of their agents was either...
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