IT Conductor discusses the value of SAP HANA

IT Conductor discusses the value of SAP HANA

IT Conductor discusses the value of SAP HANA

IT Conductor joined the Startup Focus program because their solution requires a platform that can support large volumes of data and huge processing power - SAP HANA.

By Vocalcom

Why You Need a CRM Dialer to Optimally Track Agent Performance

While any new technology, such as a predictive dialer, makes it easier than ever for agents to route calls and assist customers, there is ultimately a reason why every rep needs a manager: there needs to be certain guiding principles that direct agents and shape call center policy. One way to ensure that both tasks are carried through as effectively...
View Full Article