IzboljÅ¡ave Äakalnih vrst v programu Microsoft Dynamics CRM, pomlad 2014

IzboljÅ¡ave Äakalnih vrst v programu Microsoft Dynamics CRM, pomlad 2014

IzboljÅ¡ave Äakalnih vrst v programu Microsoft Dynamics CRM, pomlad 2014

Tukaj je na voljo videoposnetek s pregledom, kako lahko vodje podpore za stranke s programom Microsoft Dynamics CRM nastavijo čakalne vrste za večkanalno, samodejno ustvarjanje primerov iz e-pošte in družabnih kanalov. Pojasni tudi določanje zasebnih čakalnih vrst, nastavitev vlog za samodejno ustvarjanje primera ter pregled nad vsemi čakalnimi vrstami iz mreže upravljanja storitev. Dodatne informacije: http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

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That 'Unsuccessful' Customer Call Is More Important Than You Think

Every call center leader knows that not every client interaction is going to work out exactly as planned. Unfortunately, these interactions have been shown to even end in frustration and a negative experience on both the customer and the employee’s end (paying a quick visit to YouTube and listening to a sampling of nightmarish examples will prove this true). While...
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