IzboljÅ¡ave Äakalnih vrst v programu Microsoft Dynamics CRM, pomlad 2014

IzboljÅ¡ave Äakalnih vrst v programu Microsoft Dynamics CRM, pomlad 2014

IzboljÅ¡ave Äakalnih vrst v programu Microsoft Dynamics CRM, pomlad 2014

Tukaj je na voljo videoposnetek s pregledom, kako lahko vodje podpore za stranke s programom Microsoft Dynamics CRM nastavijo čakalne vrste za večkanalno, samodejno ustvarjanje primerov iz e-pošte in družabnih kanalov. Pojasni tudi določanje zasebnih čakalnih vrst, nastavitev vlog za samodejno ustvarjanje primera ter pregled nad vsemi čakalnimi vrstami iz mreže upravljanja storitev. Dodatne informacije: http://go.microsoft.com/fwlink/?LinkID=394323 http://www.CRMcustomercenter.com

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Does Your Call Center Software Support These Two Social Media Necessities?

We all know that social media has significantly influenced the way consumers shop and interact with their favorite brands. How much so? Twenty-two percent of Americans (or 12 million individuals) use social networking sites several times per day, 47 percent of Americans say Facebook has the greatest impact on purchase behavior and 76 percent of Twitter users now post status...
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