Jacada Visual IVR plus

Jacada Visual IVR plus

Jacada Visual IVR plus

Imagine touching your way through the IVR without listening to each voice prompt or struggling with voice recognition! We know the last thing you want to do is maintain another set of customer interaction scripts. So we make things easy for you: Visual IVR+ works with your existing IVR scripts.

By Vocalcom

Supporting a Unified Workspace with Predictive Dialer Technology

What can a more unified workplace mean for your call center? The mere sight of a facility overflowing with more satisfied and informed agents should be motivation enough, but if not, envision an extensive customer base that is left similarly satisfied. Wouldn’t that be nice? In actuality, this is more than possible.  Vocalcom offers a predictive dialer technology that can...
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