Jason Stanton speaks to us Customer Contact Expo 14

Jason Stanton speaks to us Customer Contact Expo 14

Jason Stanton speaks to us Customer Contact Expo 14

Jason Stanton, Head of Guest Experience at Odeon, speaks to the team behind Customer Contact Expo about what he thinks will be important in 2015 and his thoughts about the show.

By Vocalcom

Stellar Customer Service Needs to Include Mobile Customers

Today, call center managers can’t help but notice how customers are becoming increasingly self-sufficient. In fact, they are 50 percent more so this year than last, thanks to mobile devices and apps that empower customers to manage accounts and make anytime, anywhere decisions. However, that need to immediately handle business on-the-go is stirring demand for service excellence, particularly among self-serve...
View Full Article