Jeremy Perlman

Jeremy Perlman

Jeremy Perlman

Jeremy Perlman, MD of EMEA, Apigee What is the future of Omni-Channel in the Netherlands? What is the most important factor for retails when creating a seamless customer journey? What are the biggest challeneges that Dutch retaillers will face in the next 5 years in terms of Omni-Channel and how will these be solved? Netherlands Customer Festival 2014

By Vocalcom

Peru's Contact Center Industry Shows Extreme Potential

As the contact center industry continues to expand worldwide, Peru has proven that it won’t be left behind. According to Associacion Peruana de Centros de Contacto (APECCO), in 2012 alone, Peru’s contact center industry grew an impressive 17 percent. As demonstrated in this infographic by Nearshore Americas, of particular interest was the growth of Peru’s export sector, which increased by...
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