Jeremy Perlman

Jeremy Perlman

Jeremy Perlman

Jeremy Perlman, MD of EMEA, Apigee What is the future of Omni-Channel in the Netherlands? What is the most important factor for retails when creating a seamless customer journey? What are the biggest challeneges that Dutch retaillers will face in the next 5 years in terms of Omni-Channel and how will these be solved? Netherlands Customer Festival 2014

By Vocalcom

Part 1 - Three Questions You Need to Ask Before Investing in Cloud Call Center Software

Gartner predicts that by the end of 2016, over 50 percent of all Global 1000 companies will have stored customer-sensitive data in the public cloud. Cloud telephony has truly supercharged the contact center, and it has not gone unnoticed, as evidenced by the rapidly rising adoption rate of cloud-based services. If you have several physical or expensive call centers or...
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