Jeremy Perlman

Jeremy Perlman

Jeremy Perlman

Jeremy Perlman, MD of EMEA, Apigee What is the future of Omni-Channel in the Netherlands? What is the most important factor for retails when creating a seamless customer journey? What are the biggest challeneges that Dutch retaillers will face in the next 5 years in terms of Omni-Channel and how will these be solved? Netherlands Customer Festival 2014

By Vocalcom

Targeting Generations X, Y and Z with Social Call Center Software

While there are always new communication trends popping up throughout the call center community, one option that is quickly becoming a preferred method (for young people, especially) is online service. It is important, however, not to ignore the older segment of the population as you foster the growth of this preferred channel for younger individuals. That’s because contrary to popular...
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