Jeremy Perlman

Jeremy Perlman

Jeremy Perlman

Jeremy Perlman, MD of EMEA, Apigee What is the future of Omni-Channel in the Netherlands? What is the most important factor for retails when creating a seamless customer journey? What are the biggest challeneges that Dutch retaillers will face in the next 5 years in terms of Omni-Channel and how will these be solved? Netherlands Customer Festival 2014

By Vocalcom

Navigating Next Steps in Call Center Software

Whether working from a brick and mortar building or as a virtual call center agent, call center software has always been at the core of successfully helping agents do their jobs, making sure that customers and consumers alike receive the quickest and most helpful responses to their inquiries. More and more, social media is becoming the go-to solution for consumers....
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