JLT Canada Health Benefits Management

JLT Canada Health Benefits Management

JLT Canada Health Benefits Management

With a focus on user experience and the latest Web technologies, Macadamian worked with JLT Canada to revitalize a complex, legacy benefits management system.

By Vocalcom

Raising the Standards of the Telephone Call Center

When the Affordable Care Act website was encountering some problems, a phone number was given for customers to dial into to seek assistance. For those of us dealing with call center software, though, the notion of a telephone-only call center seemed like a well-intentioned – yet perhaps unrealistic – solution to a multi-channel problem. Those in the health policy industry...
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