John Phelan (MBA 1990) - 'Paying It Forward' By Helping Current Students Succeed

John Phelan (MBA 1990) - 'Paying It Forward' By Helping Current Students Succeed

John Phelan (MBA 1990) - 'Paying It Forward' By Helping Current Students Succeed

John Phelan (MBA 1990), a partner at MSD Capital, talks about providing opportunities for others, and lessons he learned at HBS. Learn more: https://www.alumni.hbs.edu/campaign/making-a-difference/Pages/individual-spotlights.aspx?num=3495&cindex=3

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Enjoying Your Call Center's Social Life with Facebook

You have just arrived at the airport from a wonderful and relaxing exotic vacation. As you wait at baggage claim, you decide to connect to Facebook with your smartphone to rave all about how great your trip was; the food, the flight, the hotel and more. Instantly, your travel agent sees your comment on the social networking site and responds...
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