John Phelan (MBA 1990) - 'Paying It Forward' By Helping Current Students Succeed

John Phelan (MBA 1990) - 'Paying It Forward' By Helping Current Students Succeed

John Phelan (MBA 1990) - 'Paying It Forward' By Helping Current Students Succeed

John Phelan (MBA 1990), a partner at MSD Capital, talks about providing opportunities for others, and lessons he learned at HBS. Learn more: https://www.alumni.hbs.edu/campaign/making-a-difference/Pages/individual-spotlights.aspx?num=3495&cindex=3

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Inspire Valuable Customer Interactions with the Right Predictive Dialer

For many years, the general idea that prevailed in customer service and other industries was quantity over quality. The assumption was that as long as an interaction was taking place, then forward movement was being established. Of course now, any skilled business manager knows this to be false; it’s not about how many interactions take place, but the actual quality...
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