Jules Pieri, Founder, The Grommet

Jules Pieri, Founder, The Grommet

Jules Pieri, Founder, The Grommet

Pieri, who received her MBA from HBS in 1986, founded The Grommet, which is a product launch platform that discovers and celebrates innovative companies.

By Vocalcom

Top 5 Tips for Excellent Customer Service on Facebook

Of all the social media channels used for customer service, Facebook maintains great popularity as a preferred channel for customer engagement. According to ZDNet, one study found Facebook to be the top customer service channel on social media. Unlike Twitter, which tends to be conversational and move quickly with limited characters, or other sites such as Instagram, which tend to...
View Full Article