Jules Pieri (MBA 1986) - Promoting Citizen Commerce

Jules Pieri (MBA 1986) - Promoting Citizen Commerce

Jules Pieri (MBA 1986) - Promoting Citizen Commerce

Entrepreneur Jules Pieri (MBA 1986) launched The Grommet with a goal of bringing undiscovered, unusual products to market and helping their creators succeed. Learn more: https://www.alumni.hbs.edu/campaign/making-a-difference/Pages/individual-spotlights.aspx?num=4344&cindex=2

By Vocalcom

Stellar Customer Service Needs to Include Mobile Customers

Today, call center managers can’t help but notice how customers are becoming increasingly self-sufficient. In fact, they are 50 percent more so this year than last, thanks to mobile devices and apps that empower customers to manage accounts and make anytime, anywhere decisions. However, that need to immediately handle business on-the-go is stirring demand for service excellence, particularly among self-serve...
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