Karl the CX Professional's CX Day 2014

Karl the CX Professional's CX Day 2014

Karl the CX Professional's CX Day 2014

This short video represents the kind of CX professional that is involved in CX Day 2014; Karl, the CX professional, is passionate about implementing a customer experience strategy at his organization and making a difference at all levels of the company. This video shows Karl, shares information about his profession, and the many ways he plans to celebrate customer experience and the professionals that make it happen on CX Day, a celebration of customer experience led by the CXPA.

By Vocalcom

The Growth of Digital Customer Engagement is Undeniable

In case you haven’t heard, 2013 is the year of huge growth for digital customer engagement. In fact, some say that digital marketing has already experienced its greatest revelation this year. There are over 1 billion smartphone users on the planet today and new social media sites being developed faster than we change clothes – all opportunities to engage customers,...
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