Karl the CX Professional's CX Day 2014

Karl the CX Professional's CX Day 2014

Karl the CX Professional's CX Day 2014

This short video represents the kind of CX professional that is involved in CX Day 2014; Karl, the CX professional, is passionate about implementing a customer experience strategy at his organization and making a difference at all levels of the company. This video shows Karl, shares information about his profession, and the many ways he plans to celebrate customer experience and the professionals that make it happen on CX Day, a celebration of customer experience led by the CXPA.

By Vocalcom

Salesforce Helps Achieve World Record at Call Center and Customer Management Expo 2013

Congratulations go out to cloud contact center solution provider NewVoiceMedia, who recently set a new world record by building a fully integrated contact center from scratch in just 28 minutes. The challenge was part of a workshop designed to help delegates learn about the steps needed to create a mobile contact center. The event kicked off at 10:30 a.m. on...
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