Karl the CX Professional's CX Day 2014

Karl the CX Professional's CX Day 2014

Karl the CX Professional's CX Day 2014

This short video represents the kind of CX professional that is involved in CX Day 2014; Karl, the CX professional, is passionate about implementing a customer experience strategy at his organization and making a difference at all levels of the company. This video shows Karl, shares information about his profession, and the many ways he plans to celebrate customer experience and the professionals that make it happen on CX Day, a celebration of customer experience led by the CXPA.

By Vocalcom

7 Reasons Social Customer Service is Essential for Every Brand

As social media continues to grow in popularity, the same can be said for social customer service. As fast-paced and often public channels for communication, it’s no wonder that customers embrace them to engage with brands when they need quick and direct answers to their questions. Indeed, the following statistics illustrate just how essential social customer service has become, and...
View Full Article