Key Takeaways From Forrester's Forum For CIOs and CMOs

Key Takeaways From Forrester's Forum For CIOs and CMOs

Key Takeaways From Forrester's Forum For CIOs and CMOs

Sharyn Leaver and Sheryl Pattek, Forrester Forum hosts and experts, share 4 key takeaways from Forrester's 2014 Forum for CIOs and CMOs. Learn more about how CIOs and CMOs must partner and work together in order to win in the Age of the Customer: https://solutions.forrester.com/age-of-the-customer

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Maximizing Your Unified Agent Experience

Retaining great employees – especially great call center agents – is all about respecting their time, helping them be as efficient as possible and feel appreciated for the work that they’re doing. Nothing slows down a call center agent more than waiting to find out if a prospective customer will pick up the phone. The new unified agent is able...
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