Kirill Tatarinov Takes the Ice Bucket Challenge

Kirill Tatarinov Takes the Ice Bucket Challenge

Kirill Tatarinov Takes the Ice Bucket Challenge

Kirill Tatarinov, executive vice president of the Microsoft Business Solutions Group, took the ALS ice bucket challenge to raise funds and awareness for the fight against Amyotrophic lateral sclerosis (ALS) disease. http://www.alsa.org/

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Why You Need a CRM Dialer to Optimally Track Agent Performance

While any new technology, such as a predictive dialer, makes it easier than ever for agents to route calls and assist customers, there is ultimately a reason why every rep needs a manager: there needs to be certain guiding principles that direct agents and shape call center policy. One way to ensure that both tasks are carried through as effectively...
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