KLM's Premier Success Story

KLM's Premier Success Story

KLM's Premier Success Story

"Premier+ Success helps us ensure that we meet our SLAs," says Robertjan Groenveld, Social Media Tooling Manager for KLM. "Social media is evolving quickly and we have to make quick adjustments to Salesforce, such as field changes and workflow rules, in order to keep up with their evolving APIs. If we don't do the adjustments right, it has a big impact on customer satisfaction." Learn how KLM increases productivity for end users and drives business value with Premier+ Success. http://www.salesforce.com/services-training/customer-support/customers/klm.jsp

By Vocalcom

Best Practices for Servicing Your Smartphone Customers

In today’s fast-moving society, it’s important for call centers to apply different techniques in order to meet the wide array of demands that consumers can have. If you’re looking for some call center applications that will help develop a positive customer service experience, two main components can be incorporated to achieve this goal: social media and mobile apps. Social Media...
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