KLM's Premier Success Story

KLM's Premier Success Story

KLM's Premier Success Story

"Premier+ Success helps us ensure that we meet our SLAs," says Robertjan Groenveld, Social Media Tooling Manager for KLM. "Social media is evolving quickly and we have to make quick adjustments to Salesforce, such as field changes and workflow rules, in order to keep up with their evolving APIs. If we don't do the adjustments right, it has a big impact on customer satisfaction." Learn how KLM increases productivity for end users and drives business value with Premier+ Success. http://www.salesforce.com/services-training/customer-support/customers/klm.jsp

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Raising the Bar for Collection Agencies with Advanced Predictive Dialing

The mere phrase “debt collection” automatically invokes frustrating images of exhausted call center agents attempting to euphemistically tell frustrated customers that they owe money. Thankfully, there is a technology that mitigates these challenges and improves the experience for both customers and collection agencies alike. Conversely, a predictive dialer solution offers many advantages aimed at enhancing agent efficiency and productivity by making...
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