KLM's Premier Success Story

KLM's Premier Success Story

KLM's Premier Success Story

"Premier+ Success helps us ensure that we meet our SLAs," says Robertjan Groenveld, Social Media Tooling Manager for KLM. "Social media is evolving quickly and we have to make quick adjustments to Salesforce, such as field changes and workflow rules, in order to keep up with their evolving APIs. If we don't do the adjustments right, it has a big impact on customer satisfaction." Learn how KLM increases productivity for end users and drives business value with Premier+ Success. http://www.salesforce.com/services-training/customer-support/customers/klm.jsp

By Vocalcom

What Do You Do When Your Client Base Explodes?

If your only problem is figuring out how to support your exploding client base, then you don’t necessarily have any problems at all. It’s certainly a blessing to be able to say that you’re having trouble keeping up with your expanding number of customers – especially given today’s still stabilizing economy. But that doesn’t mean that it’s not a concern...
View Full Article