KLM's Premier Success Story

KLM's Premier Success Story

KLM's Premier Success Story

"Premier+ Success helps us ensure that we meet our SLAs," says Robertjan Groenveld, Social Media Tooling Manager for KLM. "Social media is evolving quickly and we have to make quick adjustments to Salesforce, such as field changes and workflow rules, in order to keep up with their evolving APIs. If we don't do the adjustments right, it has a big impact on customer satisfaction." Learn how KLM increases productivity for end users and drives business value with Premier+ Success. http://www.salesforce.com/services-training/customer-support/customers/klm.jsp

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Just How Accurate was the Prediction of Predictive Dialing Technology?

Once upon a time, predictive dialer technology was an idea of fiction. Today, it is an indispensable asset to businesses managing inbound and outbound calls. Yet the call service software no longer resembles the primitive equipment it once was. In fact, it doesn’t even require physical hardware anymore. As this age-old article (published in the forever-ago year of 1999) foretold,...
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