KONE's Premier Success Story

KONE's Premier Success Story

KONE's Premier Success Story

KONE turned to Salesforce Premier+ Success to eliminate internal administrative tasks, an important factor for a small team of four supporting 5,000 users. The most important feature of Premier+ was responsiveness and 24/7/365 support, because KONE operates globally. "We have achieved a win/win relationship with Premier+ Success," says Laurent Martinache, Senior IT Manager at KONE. "Our Customer Support Manager has helped us with best practices. We have improved our support experience for end users, and we have increased our internal IT productivity, allowing us to focus on strategic projects instead of day-to-day business operations." Learn how KONE improves support for end users and increases productivity of IT staff with Salesforce Premier+ Success. http://www.salesforce.com/services-training/customer-support/customers/kone.jsp

By Vocalcom

Research Shows Customer Service Leaders Struggle Balancing Cost and Customer Satisfaction

A vast majority of customer service managers or decision-makers say that providing “good customer service” is among their top strategic priorities; however, a majority struggle with the act of balancing cost and customer satisfaction. In fact, only 37 percent of companies have a dedicated budget for customer experience improvement initiatives, according to a recent whitepaper from top industry analyst Forrester...
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