Kristen McNutt (MBA 2015) - Bringing Business Skills to Education Reform

Kristen McNutt (MBA 2015) - Bringing Business Skills to Education Reform

Kristen McNutt (MBA 2015) - Bringing Business Skills to Education Reform

Kristen McNutt (MBA 2015) plans to combine her business skills with her lifelong passion for education to help reform K-12 education. Learn more: https://www.alumni.hbs.edu/campaign/making-a-difference/Pages/individual-spotlights.aspx?num=4354&cindex=3

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The Rising Dominance of Messaging Apps for Customer Service

Customer service practices are always evolving, often due to new technologies that simplify and enhance the customer experience. Yet, with the hot new trend of conversational commerce, familiar names are surfacing as prime channels for customer engagement. The development of chat bots for customer service is certainly a technological advancement, but the platforms that host them are anything but new....
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