Lesley Invites You to the 2015 CXPA Insight Exchange

Lesley Invites You to the 2015 CXPA Insight Exchange

Lesley Invites You to the 2015 CXPA Insight Exchange

Please consider joining us May 5 & 6 in San Diego, CA for the 2015 CXPA Insight Exchange. This two day event is unlike other in that it is planned and executed by CXPA members just like you. Much of the event is member-to-member sharing and you'll leave with a number of new tools and best practices you can put into place within your own CX programs. http://www.cxpa.org/?page=2015_IE

By Vocalcom

At least 15 Percent of Customers Desire Online Assistance - Does Your Contact Center Give It to them?

There are many different options customers can take advantage of if they’re looking for that little extra service push. When it comes to finding the specific answers they’re looking for, there are more options than ever before for customers to use, regardless of where they’re located, such as in-store kiosks, automated responses and direct customer service applications on mobile devices....
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