Lesley Invites You to the 2015 CXPA Insight Exchange

Lesley Invites You to the 2015 CXPA Insight Exchange

Lesley Invites You to the 2015 CXPA Insight Exchange

Please consider joining us May 5 & 6 in San Diego, CA for the 2015 CXPA Insight Exchange. This two day event is unlike other in that it is planned and executed by CXPA members just like you. Much of the event is member-to-member sharing and you'll leave with a number of new tools and best practices you can put into place within your own CX programs. http://www.cxpa.org/?page=2015_IE

By Vocalcom

Employ Live Agents: 45 Percent of Customers Will Thank You For It

Recent statistics have shown that almost half of customers prefer communicating with live agents as opposed to self-service. Why is this the case? Perhaps it’s because most customers feel that self-service is inadequate in some cases and, as such, options to speak with an agent in real-time – including live Web chat – are growing in popularity. For companies looking...
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