Live Expert - Video Chat Customer Engagement

Live Expert - Video Chat Customer Engagement

Live Expert - Video Chat Customer Engagement

ClairVista's Live Expert is the most advanced and widely deployed video chat customer service system available and is used by numerous industry leaders. With 1 click and no software to download or install, customers are instantly connected with live video chat agents for face to face personalized service. Agents share content and co-browse on the customers screen to provide a full-service experience that drives results: 80% Sales Conversion Rate 100% Increase in Average Order Size 99% Customer Satisfaction. Live Expert embodies six years of research, development, and operating experience providing video chat customer service solutions. Key features include: • One click ease of use for customers. • Agent has visibility & control of customer's experience. • Co-browsing, desktop sharing, file transfers. • Integrated call-back which connects to video chat. • Integrated text chat for customer who do not have microphones. • Call routing, transfers, queue management. • Video and audio quality enhancement. • Session monitoring, recording, analytics, reporting. • Comprehensive patents Visit www.clairvista.com to learn more or to request a live demonstration.

By Vocalcom

Great Power and Great Responsibility: Social Media as a Call Center Solution

There’s a universal feeling of frustration in being told to “Please hold” until an important question can be answered. In today’s social media-driven market, we have been conditioned to want answers immediately. Luckily, that immediacy can be found when virtual call centers utilize the power of online services such as Facebook or Twitter to increase customer satisfaction. Recent data shows...
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