Live Expert - Video Chat Customer Engagement

Live Expert - Video Chat Customer Engagement

Live Expert - Video Chat Customer Engagement

ClairVista's Live Expert is the most advanced and widely deployed video chat customer service system available and is used by numerous industry leaders. With 1 click and no software to download or install, customers are instantly connected with live video chat agents for face to face personalized service. Agents share content and co-browse on the customers screen to provide a full-service experience that drives results: 80% Sales Conversion Rate 100% Increase in Average Order Size 99% Customer Satisfaction. Live Expert embodies six years of research, development, and operating experience providing video chat customer service solutions. Key features include: • One click ease of use for customers. • Agent has visibility & control of customer's experience. • Co-browsing, desktop sharing, file transfers. • Integrated call-back which connects to video chat. • Integrated text chat for customer who do not have microphones. • Call routing, transfers, queue management. • Video and audio quality enhancement. • Session monitoring, recording, analytics, reporting. • Comprehensive patents Visit www.clairvista.com to learn more or to request a live demonstration.

By Vocalcom

Part 1 - Top Three Ways to Master the Cross-Channel Customer Experience

The world of retail never sleeps. There are customers constantly flocking to your space, filling their shopping bags and looking for in-store assistance. This has created an age-old debate regarding how to balance high customer churn with readily attentive employees. Simply put, not every customer can be personally addressed – whether it just so happens to be a busy weekday...
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