Live Nation powers its Customer Journey with Salesforce

Live Nation powers its Customer Journey with Salesforce

Live Nation powers its Customer Journey with Salesforce

LiveNation creates personalized, 1:1 customer journeys using Salesforce ExactTarget Marketing Cloud.

By Vocalcom

5 Ways to Improve Communication in the Call Center

Good communication in the call center is an essential part of customer service success. When employees have a deep understanding of their company’s values and current practices, they are better able to perform their roles with confidence and skill. Indeed, clear communications within an organization can lead to greater staff motivation, realistic goal setting, reduced costs, and ultimately greater customer...
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