Live Nation powers its Customer Journey with Salesforce

Live Nation powers its Customer Journey with Salesforce

Live Nation powers its Customer Journey with Salesforce

LiveNation creates personalized, 1:1 customer journeys using Salesforce ExactTarget Marketing Cloud.

By Vocalcom

Your Guide to Unprecedented Social Media Support - Exceed Customer Expectations

Providing the very best in social media customer support is one of the greatest challenges for the virtual call center. Along with maintaining quick response times through traditional channels, such as phone and e-mail, your agents are now tasked with handling additional methods of communication, such as Facebook and Twitter. In the past, we’ve taken a look at steps that...
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