Local Finalist - TeleperformanceChinaFFF Art Yu Ye

Local Finalist - TeleperformanceChinaFFF Art Yu Ye

Local Finalist - TeleperformanceChinaFFF Art Yu Ye

Local Finalist - TeleperformanceChinaFFF Art Yu Ye

By Vocalcom

Leveraging Smartphone Purchases and Searches for Improved Customer Service

At its core, the cloud contact center is an inherently Internet-based service (after all, that is where the cloud exists). You’ve done a great job of ditching legacy hardware and moving everything to the cloud. You certainly deserve a pat on the back for making this move; however, a cloud-based facility should also be providing its clients with Internet-based service...
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