Location Data Analysis in Microsft Social Listening

Location Data Analysis in Microsft Social Listening

Location Data Analysis in Microsft Social Listening

Take a look at this video to get a drill-down into the Location Data feature in Microsoft Social Listening. With it, you'll get useful insights into where your social media audience is really coming from, and be able to take action fast when you want to respond to them.

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5 Steps for Improving First Contact Resolution

When customers reach out to contact center agents for support, they are looking for quick and efficient answers. While agents normally strive to deliver the best service possible with first contact resolution, or FCR, there are a number of methods and behaviors extending beyond an agent's interaction with a customer that can improve the overall experience for agents and customers...
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