Loop for Retail October 10, 2014

Loop for Retail October 10, 2014

Loop for Retail October 10, 2014

Loop for Retail October 10, 2014

By Vocalcom

Customer Loyalty is a Two-Way Street

In the contact center world, it’s easy for agents to become overly concerned about how customers view them. Are they doing too much? Not enough? Helpful? Unhelpful? It turns out, though, that customer/business interaction is a two-way street. Customers are less concerned with anything lacking during their interactions with you, but rather want more control over the entire the process...
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