Lorraine from Macadamian Accepts the ALS Ice Bucket Challenge!

Lorraine from Macadamian Accepts the ALS Ice Bucket Challenge!

Lorraine from Macadamian Accepts the ALS Ice Bucket Challenge!

Lorraine Chapman, Macadamian's Director of Healthcare User Experience accepts the ALS Ice Bucket Challenge! Thanks to Dinesh Kandanchatha for the nomination. Lorraine challenges: - Shafique Shamji, CIO of The Ottawa Hospital - Doug Michaelides, VP at Stratford Managers You have 24 hours! Donate: Join the cause and donate! http://www.alsa.org/fight-als/ice-bucket-challenge.html

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Teaching Compassion to Achieve Satisfactory Call Resolution

There’s nothing that calms an upset customer more than genuine compassion. For instance, “I’m so sorry that happened to you” or “I apologize, let me take care of that for you” can oftentimes be the remedy to a fuming person on the other end of the line. Call center reps must have a thick skin because they deal with rejection...
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