Lost interview: A cranky Steve Jobs talks with The Chronicle (1998) AUDIO

Lost interview: A cranky Steve Jobs talks with The Chronicle (1998) AUDIO

Lost interview: A cranky Steve Jobs talks with The Chronicle (1998) AUDIO

This interview re-surfaced on February 20, 2015. Read the full story here: http://chronicle.com/article/What-Happened-When-The/190173/ Credit: Jeff Young (The Chronicle) A tired Steve Jobs wasn’t thrilled to be sitting down for an interview with The Chronicle. He was at a conference for college computing administrators earlier, and he had just finished facing tough questions from higher-education leaders who wanted reassurance that Apple Computer was getting its act together. HIGHLIGHTS: 00:00. Apple and Higher Education 05:35. Apple technology integration (USB, Firewire) 08:45. Software momentum 11:25. The Wintel competition vs. high Mac prices 17:05. Why Higher Education 18:10. Role at Apple 19:10. On the Think Different campaign Date: December 18, 1998 Steve was 43 years old.

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Acting on New Knowledge to Empower the Customer

For call centers – or any enterprise that provides a product – it is imperative to remember that shipping, supplying and updating a product isn’t enough. It is important to actively deal with the consumer; to not only listen to their needs, but to actively help resolve them. One of the easiest solutions to customer complaints and criticisms is the...
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