Lost interview: A cranky Steve Jobs talks with The Chronicle (1998) AUDIO

Lost interview: A cranky Steve Jobs talks with The Chronicle (1998) AUDIO

Lost interview: A cranky Steve Jobs talks with The Chronicle (1998) AUDIO

This interview re-surfaced on February 20, 2015. Read the full story here: http://chronicle.com/article/What-Happened-When-The/190173/ Credit: Jeff Young (The Chronicle) A tired Steve Jobs wasn’t thrilled to be sitting down for an interview with The Chronicle. He was at a conference for college computing administrators earlier, and he had just finished facing tough questions from higher-education leaders who wanted reassurance that Apple Computer was getting its act together. HIGHLIGHTS: 00:00. Apple and Higher Education 05:35. Apple technology integration (USB, Firewire) 08:45. Software momentum 11:25. The Wintel competition vs. high Mac prices 17:05. Why Higher Education 18:10. Role at Apple 19:10. On the Think Different campaign Date: December 18, 1998 Steve was 43 years old.

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That 'Unsuccessful' Customer Call Is More Important Than You Think

Every call center leader knows that not every client interaction is going to work out exactly as planned. Unfortunately, these interactions have been shown to even end in frustration and a negative experience on both the customer and the employee’s end (paying a quick visit to YouTube and listening to a sampling of nightmarish examples will prove this true). While...
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