Lost interview: A cranky Steve Jobs talks with The Chronicle (1998) AUDIO

Lost interview: A cranky Steve Jobs talks with The Chronicle (1998) AUDIO

Lost interview: A cranky Steve Jobs talks with The Chronicle (1998) AUDIO

This interview re-surfaced on February 20, 2015. Read the full story here: http://chronicle.com/article/What-Happened-When-The/190173/ Credit: Jeff Young (The Chronicle) A tired Steve Jobs wasn’t thrilled to be sitting down for an interview with The Chronicle. He was at a conference for college computing administrators earlier, and he had just finished facing tough questions from higher-education leaders who wanted reassurance that Apple Computer was getting its act together. HIGHLIGHTS: 00:00. Apple and Higher Education 05:35. Apple technology integration (USB, Firewire) 08:45. Software momentum 11:25. The Wintel competition vs. high Mac prices 17:05. Why Higher Education 18:10. Role at Apple 19:10. On the Think Different campaign Date: December 18, 1998 Steve was 43 years old.

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Workforce Optimization: A Winning Strategy for Brand Success

While employees are the critical backbone of every company, customer service agents are the human connection between a brand and its customers. Entrusted with delivering excellent service and serving as brand representatives, customer service agents bear the important task of giving brands an authentic, empathetic voice with great skill and professionalism. Given the demanding pace of contact center life, agents...
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