Luke Brynley-Jones on the impact of social media on customer service

Luke Brynley-Jones on the impact of social media on customer service

Luke Brynley-Jones on the impact of social media on customer service

Luke Brynley-Jones from Our Social Times took time out of his busy schedule at Customer Contact Expo 2014 to discuss the impact social media is having on businesses from a customer service perspective.

By Vocalcom

Four Telemarketing 'Red Flags' to Watch Out For

The Better Business Bureau (BBB) recently reported on yet another scam involving vulnerable seniors. In this one, disreputable companies called the elderly and coerced them to part with sensitive information in order to get a “free” medical alert system. As a result, the victims turned over bank and credit card information to “verify” their identity, and monthly charges for fictional...
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