Luke Brynley-Jones on the impact of social media on customer service

Luke Brynley-Jones on the impact of social media on customer service

Luke Brynley-Jones on the impact of social media on customer service

Luke Brynley-Jones from Our Social Times took time out of his busy schedule at Customer Contact Expo 2014 to discuss the impact social media is having on businesses from a customer service perspective.

By Vocalcom

How the Cloud Can Change Your Summer

As another summer season begins to draw to a close, everyone seems to be praying for warm sunny days to make the most of the remaining weeks. But if you’re part of a call center that’s committed to customer service, it may be in your best interest to keep the weather a little cloudier – by implementing cloud-based software in...
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