Macadamian's CEO Fred Boulanger Accepts the ALS Ice Bucket Challenge!

Macadamian's CEO Fred Boulanger Accepts the ALS Ice Bucket Challenge!

Macadamian's CEO Fred Boulanger Accepts the ALS Ice Bucket Challenge!

Thanks to Dinesh Kandanchatha, Macadamian's Toronto Managing Director, for the nomination. Fred challenges: - Kevin Bailey, President of Design 1st - Derek Burney, Corporate VP of Microsoft Lync Engineering - Scott Plewes, VP of Solutions You have 24 hours! Don't forget to donate: http://www.alsa.org/fight-als/ice-bucket-challenge.html

By Vocalcom

Exploring Automation in Customer Service

Oftentimes, it can seem that the most efficient and useful tools for contact center agents can also be the most frustrating for customers. When customers place phone calls to a contact center, they do so with the hope of speaking to a real, live attendant. But, as anyone who’s worked in this space knows, the number of agents to callers...
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