Macadamian's CEO Fred Boulanger Accepts the ALS Ice Bucket Challenge!

Macadamian's CEO Fred Boulanger Accepts the ALS Ice Bucket Challenge!

Macadamian's CEO Fred Boulanger Accepts the ALS Ice Bucket Challenge!

Thanks to Dinesh Kandanchatha, Macadamian's Toronto Managing Director, for the nomination. Fred challenges: - Kevin Bailey, President of Design 1st - Derek Burney, Corporate VP of Microsoft Lync Engineering - Scott Plewes, VP of Solutions You have 24 hours! Don't forget to donate: http://www.alsa.org/fight-als/ice-bucket-challenge.html

By Vocalcom

Is Your Brand Customer-Centric? 5 Questions to Consider

In the past few years, the conversation around customer service has shifted from reactive to proactive, from delivering service to creating great customer experiences. As many studies suggest, brands that value great experiences and embrace a customer-centric approach achieve the most growth and long-term loyalty. Forrester's Customer Index reported that brands that prioritize customer experience gained 43% in performance. And...
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