Magic of Predictive Content Recommendations

Magic of Predictive Content Recommendations

Magic of Predictive Content Recommendations

Marketo’s predictive content recommendation engine uses machine learning and predictive analytics to match the right content to the right prospect on your web and mobile sites. Check out this Real-Time Personalization presentation to be marveled by the hands-free magic of content recommendations.

By Vocalcom

It Doesn't Matter Whether the Customer is Always Right - the Customer is Always a Customer

As much as contact center agents can grow weary of difficult customer inquiries – the kind where the customer simply cannot be satisfied by the agent’s responses – customers are equally ambivalent when they reach out to a contact center agent. They’re hoping for the best and worried that they perhaps do not have the proper information that will allow...
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