Making Digital Business Simple

Making Digital Business Simple

Making Digital Business Simple

SAP and Apigee bring together business execution and API expertise in a partnership that simplifies the journey of becoming a digital business. More information on http://www.sap.com/api-management

By Vocalcom

Part 2 - A Blueprint for Your Future Unified Contact Center

The traditional brick-and-mortar call center of yester-year is no more. In place of ergonomic call center furniture and hundreds of agents is the virtual call center—an off-premises customer support division that is vastly more “intelligent” then it was in past years. Last week, we explored the rise of the “intelligent call center,” or a center featuring best-in-breed call center software...
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