Managing Duplicate Records in Salesforce with Duplicate Rules

Managing Duplicate Records in Salesforce with Duplicate Rules

Managing Duplicate Records in Salesforce with Duplicate Rules

Learn how Data.com Duplicate Management can help you maintain data quality within Salesforce. This demo will show you how to create a duplicate rule so you can control whether and when users are allowed to save records that are identified as duplicates. Please share this video, and leave a comment or two.

By Vocalcom

What is Customer Relationship Management?

From BPO and IP to CEM and SIP, call center jargon often seems like a dizzying maze of mysterious acronyms. Today, we’re focusing on one of them: CRM, or Customer Relationship Management. First, let’s clarify exactly what is meant by customer relationship management. Our own CRM partner, Salesforce, excellently defines the term in a recent blog post, comparing it to...
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