Mature Your CX Measurement

Mature Your CX Measurement

Mature Your CX Measurement

Increasingly sophisticated measurement frameworks are raising the bar on what great customer experience looks like.

By Vocalcom

How Would You Describe Your Company?

Is your business creative? Innovative? Visionary? The way that you describe your core competencies should essentially be what is driving your call center operations. U.K.-based Flow Energy, an energy supplier, describes itself as exciting. The company came to the market with a unique proposition, and of course, this required a unique contact management solution. In penetrating a highly competitive and...
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