Maureen Harrington (MBA 2001) - Banking On Social Impact By Brokering Public-Private Partnerships

Maureen Harrington (MBA 2001) - Banking On Social Impact By Brokering Public-Private Partnerships

Maureen Harrington (MBA 2001) - Banking On Social Impact By Brokering Public-Private Partnerships

Maureen Harrington (MBA 2001), director of the International Development Group of Standard Bank, describes the role of a traditional bank in providing funding to social impact projects in developing countries, including supporting partnerships to provide electricity to remove villages in Africa. Learn more: https://www.alumni.hbs.edu/campaign/making-a-difference/Pages/individual-spotlights.aspx?num=4150&cindex=7

By Vocalcom

It Doesn't Matter Whether the Customer is Always Right - the Customer is Always a Customer

As much as contact center agents can grow weary of difficult customer inquiries – the kind where the customer simply cannot be satisfied by the agent’s responses – customers are equally ambivalent when they reach out to a contact center agent. They’re hoping for the best and worried that they perhaps do not have the proper information that will allow...
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