Maureen Harrington (MBA 2001) - Banking On Social Impact By Brokering Public-Private Partnerships

Maureen Harrington (MBA 2001) - Banking On Social Impact By Brokering Public-Private Partnerships

Maureen Harrington (MBA 2001) - Banking On Social Impact By Brokering Public-Private Partnerships

Maureen Harrington (MBA 2001), director of the International Development Group of Standard Bank, describes the role of a traditional bank in providing funding to social impact projects in developing countries, including supporting partnerships to provide electricity to remove villages in Africa. Learn more: https://www.alumni.hbs.edu/campaign/making-a-difference/Pages/individual-spotlights.aspx?num=4150&cindex=7

By Vocalcom

Digital vs. Humanized Customer Experience: Striking a Balance

Technology has transformed customer service as we know it, making it more possible than ever to resolve a problem on multiple channels with self-service options. Customers and contact centers alike are able to save time, agents increase productivity, brands drive sales, and customers are ideally satisfied with the wealth of customer service options at their disposal. But where exactly does...
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