Max Geerling Testimonial

Max Geerling   Testimonial

Max Geerling Testimonial

Max Geerling, Head of Product Management, Cards and iDEAL, Currence Netherlands Customer Festival 2014

By Vocalcom

Stellar Customer Service Needs to Include Mobile Customers

Today, call center managers can’t help but notice how customers are becoming increasingly self-sufficient. In fact, they are 50 percent more so this year than last, thanks to mobile devices and apps that empower customers to manage accounts and make anytime, anywhere decisions. However, that need to immediately handle business on-the-go is stirring demand for service excellence, particularly among self-serve...
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