Max Geerling Testimonial

Max Geerling   Testimonial

Max Geerling Testimonial

Max Geerling, Head of Product Management, Cards and iDEAL, Currence Netherlands Customer Festival 2014

By Vocalcom

Is Your Brand Customer-Centric? 5 Questions to Consider

In the past few years, the conversation around customer service has shifted from reactive to proactive, from delivering service to creating great customer experiences. As many studies suggest, brands that value great experiences and embrace a customer-centric approach achieve the most growth and long-term loyalty. Forrester's Customer Index reported that brands that prioritize customer experience gained 43% in performance. And...
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