Maximize Your Salesforce Investment Across Sales and Service

Maximize Your Salesforce Investment Across Sales and Service

Maximize Your Salesforce Investment Across Sales and Service

Join MobileIron and Sparefoot executives in a panel discussion as they share how they have improved customer connections across sales and service with Salesforce and NewVoiceMedia. Learn how they manage an effortless customer engagement across phone, email, and social channels, increase agent success and happiness with automated call and task routing through a single Salesforce dashboard, and improve how their business connects with customers and prospects to grow revenues to new heights.

By Vocalcom

Optimizing Customer Service on Facebook

Contact centers that utilize social media channels to deliver customer service may think that all channels are alike. In reality, every social media site has its own characteristics which companies must consider to attain exceptional customer service. Facebook maintains great popularity as a social customer service channel. Unlike Twitter, which tends to be conversational and move fast with limited characters,...
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