Meet the Experts Live! Webinar: Connecting with Your Customers in the New Age of Buying

Meet the Experts Live! Webinar: Connecting with Your Customers in the New Age of Buying

Meet the Experts Live! Webinar: Connecting with Your Customers in the New Age of Buying

Hear from Barbara Giamanco, author and change agent for Social Centered Selling, and Fred Studer, Microsoft Dynamics CRM GM and recognized thought leader as they discuss buyer behavior, how to close more deals, and using technology to engage with prospects. For more information, visit www.dynamicscafe.com.

By Vocalcom

Transitioning to a Multi-Channel Call Center Approach Isn't Always That Easy

Customers today continue to demand more – including more responsive service and in more ways than just voice. In fact, according to Econsultancy’s Multichannel Retail Survey, 39 percent of participants said that it is “very important” to be able to interact with companies using different channels. Engaging via a cross-channel interaction builds on customer behavior both past and current. Today,...
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