Meet the Experts Live! Webinar: Exploring New Trends in Customer Service

Meet the Experts Live! Webinar: Exploring New Trends in Customer Service

Meet the Experts Live! Webinar: Exploring New Trends in Customer Service

Listen as Fred Studer, Microsoft Dynamics CRM GM, talks with Duke Chung, founder of Parature on customer centricity, IoT, mobility, and more. The webinar includes informational slides and poll questions. For more information, visit www.dynamicscafe.com.

By Vocalcom

Acting on New Knowledge to Empower the Customer

For call centers – or any enterprise that provides a product – it is imperative to remember that shipping, supplying and updating a product isn’t enough. It is important to actively deal with the consumer; to not only listen to their needs, but to actively help resolve them. One of the easiest solutions to customer complaints and criticisms is the...
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