Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA has a rich 346 year history of innovation. It's using the Salesforce Customer Success Platform to create a 1:1 relationship with consumers of its products and to completely transform and enrich the relationship between patients and physicians.

By Vocalcom

What Can We Expect From Cloud Computing and the Internet of Things?

Do you ever wonder how the Internet will shape our future? It’s a pretty interesting question, especially considering how much the Internet has grown within the last 10 years. With our world so consumed by the Web – from WebRTC to Web-based contact centers and more – it’s no wonder everything is becoming completely technology-centric (unless you live under a...
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