Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA has a rich 346 year history of innovation. It's using the Salesforce Customer Success Platform to create a 1:1 relationship with consumers of its products and to completely transform and enrich the relationship between patients and physicians.

By Vocalcom

Social Media: The Best Remedy for Customer Relations

When it comes to offering clients the latest in customer service, it is absolutely integral that companies stay on top of the hottest trends. After all, it could make the difference between your company being competitive one day and falling off the charts the next. Social media is one element that can provide numerous benefits, especially for businesses that incorporate...
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