Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA has a rich 346 year history of innovation. It's using the Salesforce Customer Success Platform to create a 1:1 relationship with consumers of its products and to completely transform and enrich the relationship between patients and physicians.

By Vocalcom

What the New Telephone Consumer Protection Act Means to You

On October 16, the revised Telephone Consumer Protection Act—updated from the original 1991 version—went into effect. The new rules particularly place focus on the use of auto dialers, or equipment that automatically dials telephone numbers. Going forward, companies must have expressed, written consent to conduct outbound telemarketing using auto dialing technology, including those who had provided their contact information in...
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