Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA Innovates the Customer Experience with Salesforce

Merck KGaA has a rich 346 year history of innovation. It's using the Salesforce Customer Success Platform to create a 1:1 relationship with consumers of its products and to completely transform and enrich the relationship between patients and physicians.

By Vocalcom

Is Your Contact Center Struggling with System Disparity?

Managers, administrators and execs are constantly on the lookout for the next best call center software; one that will unlock the secret to all of their communication and integration woes, one that will allow for flexibility in supporting multi-channel engagement and one that boasts practical applications for their disparate systems. However, it seems like there’s a rather widespread problem when...
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