Message from Administrator Maria Contreras-Sweet: Shop Small

Message from Administrator Maria Contreras-Sweet: Shop Small

Message from Administrator Maria Contreras-Sweet: Shop Small

When you shop at a small business, you’re impacting your whole community. Here's a message from U.S. Small Business Administration Administrator Maria Contreras-Sweet encouraging you to #ShopSmall at your favorite neighborhood stores in honor of the 5th annual Small Business Saturday. Join the Google Small Business Community: http://g.co/gsbc

By Vocalcom

The Wait is Over: Callbacks are Key to Efficient Customer Service

Customer service has evolved beyond the days of only calling for support, as modern-day customers may typically choose from multiple channels for service. Despite the choice in channels, voice certainly remains a preferred channel for support—especially when service situations become complex. An American Express study found that 46% of customers prefer to talk to customer service agents over the phone...
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