Message from Administrator Maria Contreras-Sweet: Shop Small

Message from Administrator Maria Contreras-Sweet: Shop Small

Message from Administrator Maria Contreras-Sweet: Shop Small

When you shop at a small business, you’re impacting your whole community. Here's a message from U.S. Small Business Administration Administrator Maria Contreras-Sweet encouraging you to #ShopSmall at your favorite neighborhood stores in honor of the 5th annual Small Business Saturday. Join the Google Small Business Community: http://g.co/gsbc

By Vocalcom

6 Steps to Building Customer Rapport on the Voice Channel

Our modern digital era has made it easier than ever to connect with customers, offering them a mix of both human and automated assistance. However, the traditional voice channel is far from extinct—a recent Google study found that 61% of mobile users call businesses during the purchasing phase, with 59% seeking a quick answer and 57% wishing to speak to...
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