Message from Administrator Maria Contreras-Sweet: Shop Small

Message from Administrator Maria Contreras-Sweet: Shop Small

Message from Administrator Maria Contreras-Sweet: Shop Small

When you shop at a small business, you’re impacting your whole community. Here's a message from U.S. Small Business Administration Administrator Maria Contreras-Sweet encouraging you to #ShopSmall at your favorite neighborhood stores in honor of the 5th annual Small Business Saturday. Join the Google Small Business Community: http://g.co/gsbc

By Vocalcom

Social Media and Your Contact Center: What You Need to Know

Whether contact center managers like it or not, social media is becoming a huge part of what every contact center needs to utilize in order to be successful. More statistical evidence is showing just how important social media continues to be; 81 percent of survey respondents noted that their friends’ social media posts directly influence their purchase decisions, for instance....
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