Microsoft and Real Madrid: The New Playing Field is the World

Microsoft and Real Madrid: The New Playing Field is the World

Microsoft and Real Madrid: The New Playing Field is the World

Microsoft and Real Madrid are working together to revolutionize the futbol club, and the fan experience, through technology. This four-year vision will change the way people engage with the game, while enabling fans to have a unique two-way conversation with the team. Real Madrid’s Chief Executive Officer Jose Angel Sanchez discusses the club’s digital transformation. For more, http://news.microsoft.com/features/the-new-playing-field-is-the-world//

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Research Shows Millions in Savings With Online Self-Service Approach

Research shows that the financial benefits of implementing online self-service for contact center customer service are insurmountable. Don’t get us wrong, multi-channel customer service is touted as being the future of the contact center, but sometimes, customers inevitably want to serve themselves. So, what better way to handle their inquiries than online? If your customers are misusing or abusing your...
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