Microsoft Cloud: empowering AccuWeather to deliver critical weather data

Microsoft Cloud: empowering AccuWeather to deliver critical weather data

Microsoft Cloud: empowering AccuWeather to deliver critical weather data

The Microsoft Cloud is empowering AccuWeather to deliver critical data around the globe. See more stories at http://www.microsoftcloud.com

By Vocalcom

7 Essential Skills Every Call Center Agent Should Master

The definition of great customer experience may be evolving everyday, but one point remains the same: Skilled agents are always essential. As customers continue to demand authentic and humanized experiences, every brand needs to ensure that its call center agents have the proper skills to deliver excellent service. Here are seven skills every agent, through proper training, should master for...
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