Microsoft Convergence 2014 Europe Customer Excellence Award Winner Witlox van den Boomen

Microsoft Convergence 2014 Europe Customer Excellence Award Winner Witlox van den Boomen

Microsoft Convergence 2014 Europe Customer Excellence Award Winner Witlox van den Boomen

Service Industries winner, Witlox van den Boomen & their Microsoft Dynamics partner CTAC talk to us in Barcelona about how Microsoft technology keeps them ahead of the competition & able to better communicate with their clients. For more Microsoft Dynamics Customer Success Stories, visit http://www.microsoft.com/en-us/dynamics/customer-success-stories.aspx.

By Vocalcom

When it Comes to Optimizing Your Predictive Dialer, Customization is Key

If companies want to make the most of their employees’ time and energy when it comes to customer service, a predictive dialer can be an extremely useful tool. However, merely having access to or utilizing a predictive dialer doesn’t necessarily guarantee success. It’s important to make sure that this tool isn’t used as a substitute for the customized service experience...
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