Microsoft Convergence 2014 Europe Customer Excellence Awards Finalist - Origin Enterprises PLC

Microsoft Convergence 2014 Europe Customer Excellence Awards Finalist - Origin Enterprises PLC

Microsoft Convergence 2014 Europe Customer Excellence Awards Finalist - Origin Enterprises PLC

Hear from Derek Wilson, CIO of Origin Enterprises PLC, one of the finalists for the Microsoft Convergence 2014 Europe Customer Excellence Awards, on how Microsoft Dynamics AX and partner Columbus have helped improve productivity & management information, as well as integrate three separate business platforms into a single set of processes. For more Microsoft Dynamics Customer Stories, visit http://www.microsoft.com/en-us/dynamics/customer-success-stories.aspx.

By Vocalcom

7 Essential Skills Every Call Center Agent Should Master

The definition of great customer experience may be evolving everyday, but one point remains the same: Skilled agents are always essential. As customers continue to demand authentic and humanized experiences, every brand needs to ensure that its call center agents have the proper skills to deliver excellent service. Here are seven skills every agent, through proper training, should master for...
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