Microsoft Convergence 2014 Europe Customer Excellence Awards Finalist - Origin Enterprises PLC

Microsoft Convergence 2014 Europe Customer Excellence Awards Finalist - Origin Enterprises PLC

Microsoft Convergence 2014 Europe Customer Excellence Awards Finalist - Origin Enterprises PLC

Hear from Derek Wilson, CIO of Origin Enterprises PLC, one of the finalists for the Microsoft Convergence 2014 Europe Customer Excellence Awards, on how Microsoft Dynamics AX and partner Columbus have helped improve productivity & management information, as well as integrate three separate business platforms into a single set of processes. For more Microsoft Dynamics Customer Stories, visit http://www.microsoft.com/en-us/dynamics/customer-success-stories.aspx.

By Vocalcom

The Growing Force of Social Customer Service

Social media platforms continue to dominate the customer service sphere, empowering brands to engage with more customers than ever on a daily basis. Customers reach out to brands for social customer service while also using social media channels to express their sentiments regarding their experiences—a point that can make or break customer loyalty. An Aberdeen Group report found that companies...
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