Microsoft Convergence 2014 Europe Montage Video

Microsoft Convergence 2014 Europe Montage Video

Microsoft Convergence 2014 Europe Montage Video

View some of Microsoft Dynamics' best customer success stories in this short montage.

By Vocalcom

Part 2 - 10 Quick, Need-to-Know Facts for Call Center Survival

When call center executives were asked what were the top challenges they faced when it came to “Intraday Management” (the day-to-day running of their call center) they picked 10 areas of concern. While part one of this article addressed the first five topics, this concluding portion will tackle five other challenges managers confront – from allocating idle time and allowing...
View Full Article