Microsoft Convergence 2015 â Keynote Highlights

Microsoft Convergence 2015 â Keynote Highlights

Microsoft Convergence 2015 â Keynote Highlights

Microsoft CEO Satya Nadella, Kirill Tatarinov and other Microsoft executives speak at the opening keynote for Convergence 2015. The keynotes focused on how it takes more than just technology to transform business with data – it requires creating a culture that empowers everyone to have access to data and insight. That’s when business transformation truly happens. For more from Microsoft Convergence 2015, visit: http://news.microsoft.com/convergence2015/

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10 Customer Service Skills Every Call Center Agent Should Have

Call center agents are on the front lines of customer service, entrusted with the demanding task of pleasing and appeasing customers. With a myriad number of situations that may arise in a customer service exchange, agents need to be versatile and equipped with a strong skill set to handle the complexity of the job. Here are ten customer service skills...
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