Microsoft Convergence 2015 â Keynote Highlights

Microsoft Convergence 2015 â Keynote Highlights

Microsoft Convergence 2015 â Keynote Highlights

Microsoft CEO Satya Nadella, Kirill Tatarinov and other Microsoft executives speak at the opening keynote for Convergence 2015. The keynotes focused on how it takes more than just technology to transform business with data – it requires creating a culture that empowers everyone to have access to data and insight. That’s when business transformation truly happens. For more from Microsoft Convergence 2015, visit: http://news.microsoft.com/convergence2015/

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5 Tips for Employee Engagement in the Contact Center

Contact center agents are on the front lines of customer service, serving as brand experts and customers’ trusted human connection to a company all at once. Given the demanding rhythm of contact centers, agents run the risk of feeling overwhelmed or burned out. Customer service aside, many companies across various industries are nowadays embracing an employee engagement approach, finding ways...
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