Microsoft Dynamics AX Clienteling Retail

Microsoft Dynamics AX Clienteling Retail

Microsoft Dynamics AX Clienteling Retail

Clienteling is an integral element of Microsoft Dynamics AX for Retail, providing staff on the shop floor with a powerful single view of the customer. Designed for touch, it provides a view on recent purchases, recent and in-progress orders, and insights into the behavior of the individual customer, for example: how much they spend. From the outset, the solution has been constructed with a focus on delivering an amazing customer experience. Learn more from the video and reach out to the Microsoft Dynamics AX team if you wish to discuss further how the Microsoft Dynamics AX for Retail can help enable your business. For more information, visit - http://www.microsoft.com/en-gb/dynamics/retail.aspx.

By Vocalcom

Research Shows Customer Service Leaders Struggle Balancing Cost and Customer Satisfaction

A vast majority of customer service managers or decision-makers say that providing “good customer service” is among their top strategic priorities; however, a majority struggle with the act of balancing cost and customer satisfaction. In fact, only 37 percent of companies have a dedicated budget for customer experience improvement initiatives, according to a recent whitepaper from top industry analyst Forrester...
View Full Article