Microsoft Dynamics AX for Retail is designed to help run a true omni-channel retailing business

Microsoft Dynamics AX for Retail is designed to help run a true omni-channel retailing business

Microsoft Dynamics AX for Retail is designed to help run a true omni-channel retailing business

Not only do you have fully integrated sell-side capabilities in Point of Sale, Online Store and Call Centre ordering – you can also manage them all together at the Head Office as a single business With Microsoft Dynamics AX. Watch our video to see how a customer can place a Click & Collect order with Microsoft Dynamics AX, choosing a convenient store that has available stock through the standard integration with Bing Maps, how the online order is immediately available at Head Office and how a member of staff at the collection location can search pending collection orders, identify the correct order and complete the process with the customer. For more information about Microsoft Dynamics AX, visit http://www.microsoft.com/en-gb/dynamics/erp-ax-overview.aspx.

By Vocalcom

Maximizing Multi-channel Opportunities in your Call Center

The call center industry is young, having cut its teeth in the 1980s, but it has nonetheless grown rapidly. What started out as a single-channel department has, over the years, transitioned to a multi-channel operation with at least seven different functions, including e-mail, IVR, voice, chat, text, video and Web. But, as our service offerings become more and more multifunctional,...
View Full Article