Microsoft Dynamics Cafe Webinar: Creating Customer Consensus

Microsoft Dynamics Cafe Webinar: Creating Customer Consensus

Microsoft Dynamics Cafe Webinar: Creating Customer Consensus

Host Doug Adams, Microsoft Dynamics CRM Sales Director, and Evan de la Torre, Executive Advisor, CEB Sales Leadership Council, share CEB’s latest research on winning consensus-building approaches. For more information on webinars from Dynamics Cafe, visit www.dynamicscafe.com.

By Vocalcom

Successful Multi-Channel Service Comes With the Cloud

It’s no secret that trying to keep up positive customer relations in today’s Internet-driven world can be stressful. Customers are increasingly turning to social media to try and get the answers they’re looking for. Who exactly is turning to social media to find answers and assistance? ·         Almost half of 45-54 year-olds have used social media for social customer care....
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