Microsoft Dynamics Cafe Webinar: Creating Customer Consensus

Microsoft Dynamics Cafe Webinar: Creating Customer Consensus

Microsoft Dynamics Cafe Webinar: Creating Customer Consensus

Host Doug Adams, Microsoft Dynamics CRM Sales Director, and Evan de la Torre, Executive Advisor, CEB Sales Leadership Council, share CEB’s latest research on winning consensus-building approaches. For more information on webinars from Dynamics Cafe, visit www.dynamicscafe.com.

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10 Steps to Creating the Perfect Live Chat Customer Experience

As described in our previous blog post, live chat is an essential channel for driving sales and customer satisfaction. From providing service on the go to helping customers make purchase decisions, live chat offers tremendous potential for delivering great customer experiences. Here are ten steps to creating the perfect live chat customer experience. Provide live chat on the most popular...
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