Microsoft Dynamics CRM 2015 Business Rules New Features

Microsoft Dynamics CRM 2015 Business Rules New Features

Microsoft Dynamics CRM 2015 Business Rules New Features

This video describes the Business Rules feature in Microsoft Dynamics CRM 2015. http://community.dynamics.com/crm/default.aspx

By Vocalcom

Study Shows Social Media on the Rise in Contact Centers

As social media use continues to grow amongst consumers, call centers are no longer able to sit back and watch. Although social media was reported to be a lower priority this year in terms of call center solutions, a recent study by Deloitte Consulting indicates that this is no longer proving true. In fact, its use in the contact center...
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