Microsoft Dynamics CRM 2015 CRM for Tablets New Features - Offline Drafts

Microsoft Dynamics CRM 2015 CRM for Tablets New Features - Offline Drafts

Microsoft Dynamics CRM 2015 CRM for Tablets New Features - Offline Drafts

This video describes the new Offline Drafts feature in Microsoft Dynamics CRM 2015 for Tablets. http://community.dynamics.com/product/crm/f/32.aspx

By Vocalcom

6 Tips for Agent Empowerment in the Contact Center

Brands nowadays recognize that happy customers are often those who feel the most empowered. When customer engagement is efficient, timely, and conducted in a friendly manner, customers tend to become loyal advocates of the brands that provide such service. In the same vein, agent empowerment is key to these great customer experiences, as a successful contact center depends on the...
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