Microsoft Dynamics CRM 2015 Enhanced SLA New Features

Microsoft Dynamics CRM 2015 Enhanced SLA New Features

Microsoft Dynamics CRM 2015 Enhanced SLA New Features

This video describes the new Enhanced SLA features in Microsoft Dynamics CRM 2015. http://community.dynamics.com/product/crm/f/32.aspx

By Vocalcom

The Cloud Contact Center: Utilizing UCC

While the cloud contact center is great for providing agents and managers in disparaging locations access to information in an instant, it’s also vital for making sure that such information and data can be used to help expedite the consumer experience. Two tools that work in tandem with the cloud contact center to achieve these objectives are unified communications and...
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