Part 2 : Microsoft Dynamics CRM 2015 Features and Functionalities - Support, Upgrade, & Fields

Part 2 : Microsoft Dynamics CRM 2015 Features and Functionalities - Support, Upgrade, & Fields

Part 2 : Microsoft Dynamics CRM 2015 Features and Functionalities - Support, Upgrade, & Fields

This video describes the supported configurations in Microsoft Dynamics CRM 2015, upgrade process, calculated fields, rollup fields, hierarchical security model, synchronization. http://community.dynamics.com/crm/default.aspx

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5 Ways Twitter is Transforming Customer Service

Social media platforms dominate the customer service sphere these days, serving as ideal channels for real-time service. However, of all social media channels, none seems to be as conversation-centric and fast-paced as Twitter. Unlike other platforms, Twitter most closely resembles traditional chat but bears additional features which have made it so popular and effective for customer service: hashtags for optimized...
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